Company
We may look like any old web company on the outside, but once you get to know us you will see that we are anything but typical. We provide the full spectrum of local Internet marketing options with low minimums, no contracts and guaranteed results.

Our Philosophy

eMerchant was conceived with the belief that building custom web/online solutions to the unique needs of our clients, in combination with an unrelenting focus on Search Engine exposure to a targeted your audience, are the integral ingredients to a successful online presence.

In short – a website is a waste of money unless it is being seen by those looking for your services and or products on the leading Search Engines such as Google, Yahoo, Bing. This emphasis on online marketing has not only greatly benefited our clients, but has helped eMerchant cement its position as Australia’s premier Web Solution Provider.

Today’s economy is forcing companies to find new cost effective advertising programs that deliver trackable results with a high return on investment. eMerchant’s unique suite of behavioral geo-targeted online advertising services is a perfect solution. Our service, integrity and results set us apart from our competitors and have enabled us to forge strong long lasting partnerships with many of our region’s top agencies and companies.

What are eMerchant’s credentials?

Established in 1996, eMerchant is Australia’s leading Online Marketing & Web Solutions Company:

  • Cutting edge R&D, receiving Government Grants for our research
  • Recognized as the industry leader and number 1 according to Google!
  • 70+ staff today

What’s a Customised Web Solution from eMerchant?

That depends on your business as every client solution is different. Your consultant may recommend a package solution or a fully customised solution, and every solution includes:

  • Professional consultation, scoping, analysis and customised website design
  • Strong search engine rankings on page 1 of Google for 12 keywords of more
  • Choice of options: content management, shopping carts, booking forms, email marketing, social media etc.
  • A final price with a full stop!
  • Website Statistics & Reporting: so your online marketing is measurable and accountable
  • Q&A Testing and ongoing Revisions to improve your results
  • Ongoing support:

−        Hosting:  we host the site for you

−        24 hour support  from real people (no one else offers this)

−        Site and server regular maintenance

−        Hacker insurance:  hosting for companies like Australian geographic, we can prevent/ repair any issues

−        Constant site back up: we have over 120 servers all over the world for 99.9% uptime

−        Dedicated Project Manager and consultant: exceptional customer service and support

Core Principles

  • Integrity – We are honest about our capabilities, set clear expectations and hit our deadlines and goals. We are ethical in our strategies and tactics to ensure long-term success for our clients and us.
  • Accountability – We report, clients decide. We don’t have contracts because if we are doing our job, our clients are loyal. If we make a mistake, we own it and make it right.
  • Communication – We listen to our clients’ needs and respond to them in a timely manner. We give out our home and mobile numbers so we are always available when clients need us. We are proactive in reporting campaign status and results.
  • Urgency – We treat every campaign with a sense of urgency and never, “just let it run.” Our goal is to make our agency partners look like rock stars to their clients and direct business contacts look like geniuses to their bosses.

Our Process

  • Listen – We ask strategic questions and listen carefully to our client’s answers to ensure we understand the goals and requirements of their campaign.
  • Evaluate – After we thoroughly understand our client’s needs, we put our heads together to determine a strategy based on industry best practices that will deliver the desired results.
  • Recommend – We then recommend a plan of action and set achievable goals and expectations for the campaign with our client.
  • Execute – Once the plan is approved we get to work, being sure to hit every agreed upon milestone.
  • Test & Optimize – Every campaign can be improved, so we continually test and tweak to deliver optimal ROI.
  • Report – We deliver timely detailed metrics that illustrate campaign performance, progress toward goals and most importantly ROI.